It is impossible to address issues if we do not know about them! Faction is our ultimate goal. We work hard to earn your trust and future business.A If you receive a defective item, you may return it or ask for a discount. Due to time zones, our reply to your questions may not be immediately.
If it's non-workdays, please kindly be patient and wait till Monday. This item is in the category "Crafts\Glass & Mosaics\Glass Art & Mosaic Supplies\Glass Cutters". The seller is "hello2usa" and is located in this country: US.This item can be shipped to United States.